Title: The Amazing Psychology of Japanese Train Stations
Context: Fixing massive problems sometimes only requires small solutions.
Synopsis: The Japanese rail system is where a highly cooperative society meets absolute chaos. The images of people being forcibly wedged into grossly overcrowded trains may seem deliriously at odds with the common perception of an otherwise politely genteel Japan, but necessity is the mother of contradiction. And if you need to haul many millions of people around a sprawling metropolis within very tight time tolerances, you will have to forgo good graces in some instances. This does not mean you can’t — or shouldn’t — work to make the overall experience as good as possible and certainly better than it was. Even the most minor changes can have huge impacts when scaled across a teeming user base. Although complexity can be inevitable, a poor user experience doesn’t have to be.
Best Bit: “Commuting during rush hour in Japan is not for the faint of heart.”
via citylab.com
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