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Cataloging the art and science of user experience design
Nielsen Norman Group
Happy Thanksgiving!

Title: Give Thanks for Good UX Context: It is the time of year for all of us to be thankful. Mostly for being designers and not developers. Just kidding. (Not kidding.) Synopsis: Ah Thanksgiving. One of America’s greatest holidays. A

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NPS web satisfaction ratings

Title: Net Promoter Score: What a Customer-Relations Metric Can Tell You About Your User Experience Context: Not everything that can be measured matters and not everything that matters can be measured. Synopsis: Actionable metrics are the Holy Grail of UX.

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Windows 10 upgrade fail

Title: Computer-Assisted Embarrassment Context: The only things that regularly embarrass my kids more than I do are their “smart” devices. Synopsis: We’ve all surely been embarrassed by technology at one time in our life whether it be an overly creative

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False Icons, Rejection ofImage credit: Dj Walker-Morgan, “False Icons, Rejection of“, January 14, 2005, Flickr

Title: Icon Usability Context: Nobody knows what your icon means. It’s just science. Synopsis: After weeks of struggle, you finally solved it. You came up with an icon to represent some abstract concept in your navigation schema, that you are

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Dilbert Agile cartoon

Title: Doing UX in an Agile World: Case Study Findings Context: Agile: It’s not just about programming anymore. Now UX designers get to suffer as well. Synopsis: There is an apocryphal saying about democracy being the worst form of government

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Expert AbilityImage credit: Peter Dutton, “Expert Ability”, March 11, 2006, Flickr

Title: User Expertise Stagnates at Low Levels Context: All those hours you spent building out those new product features? Yeah, you wasted most of them. Synopsis: ROI. NPV. Benefit deferment. There are times that we sound more like economists than

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Title: iOS 7 User-Experience Appraisal Context: Lots of hype around iOS 7 usability improvements. But how much of it is warranted? Synopsis: As we play our never ending game of “keeping up with the latest OS improvements”, our most recent

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