Title: Give Thanks for Good UX Context: It is the time of year for all of us to be thankful. Mostly for being designers and not developers. Just kidding. (Not kidding.) Synopsis: Ah Thanksgiving. One of America’s greatest holidays. A
Title: Net Promoter Score: What a Customer-Relations Metric Can Tell You About Your User Experience Context: Not everything that can be measured matters and not everything that matters can be measured. Synopsis: Actionable metrics are the Holy Grail of UX.
Title: Computer-Assisted Embarrassment Context: The only things that regularly embarrass my kids more than I do are their “smart” devices. Synopsis: We’ve all surely been embarrassed by technology at one time in our life whether it be an overly creative
Title: Doing UX in an Agile World: Case Study Findings Context: Agile: It’s not just about programming anymore. Now UX designers get to suffer as well. Synopsis: There is an apocryphal saying about democracy being the worst form of government
Title: User Expertise Stagnates at Low Levels Context: All those hours you spent building out those new product features? Yeah, you wasted most of them. Synopsis: ROI. NPV. Benefit deferment. There are times that we sound more like economists than
Title: iOS 7 User-Experience Appraisal Context: Lots of hype around iOS 7 usability improvements. But how much of it is warranted? Synopsis: As we play our never ending game of “keeping up with the latest OS improvements”, our most recent