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Cataloging the art and science of user experience design
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Chatbot fail

Title: Why chatbots fail Context: Chatbots are the new hotness. Or as a chatbot might say: “Can you rephrase that? I didn’t understand what you meant.” Synopsis: Everybody and their natural language processing framework wants to build a chatbot these

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“YosemiteImage credit: Andrew West, "Yosemite Bear Warning", October 6, 2004, Flickr

Title: Only Openings Context: Sometimes design is about bringing end to the old order and sometimes it is about adapting to it. Synopsis: The last thing a designer wants to do is insult the intelligence of the people using his

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“FirefoxImage credit: Johan Larsson, “Firefox Mobile”, March 21, 2011, Flickr

Title: Mobile First? Not So Fast. Context: “Mobile first!” is the lazy UX designer’s rallying cry. Understanding context is hard. Synopsis: Why should we design for mobile devices first? Because industry thought leaders tell us to? Because executive stakeholders have

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Title: Telling stories about screens for screens Context: Telling people about your software. One story at a time. Synopsis: If someone were to ask you to tell them about the software that you designed what would you say? Would you

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Title: A New Car UI Context: A touchscreen interface in your new car is indeed a very cool feature. If you can survive using it. Synopsis: It is against the law to text while driving. Why? Because paying more attention

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Title: Why User Experience Cannot Be Designed Context: We can take lots of things into account when designing UX, except the most important part: the user. Synopsis: Sure we talk about “user centered design”, but what does that really mean?

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