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Cataloging the art and science of user experience design
December 21, 2011
I'm Surrounded By IdiotsImage credit: PJD Hancock, “I'm Surrounded By Idiots”, May 17, 2009, Flickr

Title: Idiots, Drama Queens and Scammers: Improving Customer Service with UX Context: If making customers happy – truly happy – was everyone’s primary responsibility, everything else would just fall into place. Synopsis: We spend so much time designing and building

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Let's have some complexityImage credit: futureatlas.com, "Let's have some complexity", October 30, 20108, Flickr

Title: Complexity and User Experience: Understanding features in terms of complexity instead of functionality Context: Reducing complexity involves ruthless editorial control over feature inclusion. Now if we can just convince the sales guys that this is the right thing to

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Title: How To Achieve Simplicity In Design Context: The desire for simplicity is not the same as a commitment to simplicity. Synopsis: Everyone claims to love simplicity. “Things shouldn’t be difficult to use! Make it simple.” But dare to ask

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