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CATALOGING THE ART AND SCIENCE OF USER EXPERIENCE DESIGN

customer experience

Attention shoppers, hope your in-store experience today isn’t so boring that you decide to leave us for Amazon.
30 Jul 2019

Attention shoppers, hope your in-store experience today isn’t so boring that you decide to leave us for Amazon.

by InteractiveMark | posted in: innovation | 0

Title: The Man Who’s Going to Save Your Neighborhood Grocery Store Context: OK, so it’s a story about grocery stores…or is it? Synopsis: What do grocery stores have to do with user experience? Well, just about everything as it turns … Continued

architecture, customer experience, grocery store, shopping
2014 is so last year. Now, 2015? That’s the future!
7 Jan 2015

2014 is so last year. Now, 2015? That’s the future!

by InteractiveMark | posted in: design | 0

Title: The Top UX Predictions for 2015 Context: Enough with looking back on the old year in design. More importantly, what does the future hold in store? Synopsis: Hindsight is 20/20. Conversely, we are all equally blind when it comes … Continued

2015, business, customer experience, CX, future, internet of things, IoT, predictions, security
CX is the new UX which is more than the UI, FFS.
5 Sep 2014

CX is the new UX which is more than the UI, FFS.

by InteractiveMark | posted in: users | 0

Title: Breaking up with the User in User Experience Strategy? Context: There are only two types of people who have “users” for clients; us, and drug dealers. Synopsis: Semantics can be a helluva thing. You design stuff, but do you … Continued

customer experience, CX, UX
Good UX: Don’t do it for your users…Do it for the cash money! CHA-CHING!
18 Dec 2013

Good UX: Don’t do it for your users…Do it for the cash money! CHA-CHING!

by InteractiveMark | posted in: culture | 0

Title: How Design And User Experience Translates To The Bottom Line Context: What have your UX designers done for you lately? How about made you a boatload of cash. Synopsis: User experience has traditionally been the underwear gnome of the … Continued

business, customer experience, economics
This isn’t your dad’s bicycle. This is your bicycle. As well as the user experience that comes with it.
21 Feb 2012

This isn’t your dad’s bicycle. This is your bicycle. As well as the user experience that comes with it.

by Mark Congiusta | posted in: users | 0

Title: The Inverted Bike Shop: Collaborative building Context: “Umm, these things are supposed to be about UX. What’s up with the bike shop story?” Just read it and trust me. Synopsis: Customization is the new black. If black was a … Continued

bicycle, customer experience, customization, personalization
Make your customers happy. No matter what stupid, ignorant, moronic fatheads they are.
21 Dec 2011

Make your customers happy. No matter what stupid, ignorant, moronic fatheads they are.

by Mark Congiusta | posted in: users | 0

Title: Idiots, Drama Queens and Scammers: Improving Customer Service with UX Context: If making customers happy – truly happy – was everyone’s primary responsibility, everything else would just fall into place. Synopsis: We spend so much time designing and building … Continued

behavior, customer experience, customers

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