Title: Enterprise Software: Why the User Experience Matters
Context: Enterprise software is where user experience goes to die…Until now!
Synopsis: Anyone who has ever worked in an enterprise level business knows one thing: the systems and software used in those environments suck! All of them. No exceptions. It is the law in fact. And the reason is simple: no one gives a rat’s ass how this stuff works. The vast majority of the time employees aren’t even consulted before these platforms are brought and rolled out to them. It’s a place of business, not a playground. If you were enjoying yourself it wouldn’t be called work. This is exactly the attitude that delivers sub par solutions with convoluted interfaces, mystifying workflows, horrifying visual design and productivity-killing business impact. Imagine what it would be like to have access to business tools that looked and acted with the same level of design polish that today’s best consumer market products do? Work might be a lot less like…well…work.
Best Bit: “…intuitive role-based interfaces that integrate various software applications into a single view on mobile devices, desktop computers, or the Web could help companies finally realize the business value and productivity gains they’ve long anticipated from their enterprise systems.”
via deloitte.wsj.com
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