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Cataloging the art and science of user experience design
customer experience
Product setup

Title: Why User Experience is the New Brand Loyalty Program Context: Customers love your product. Once they figure out how to set the damn thing up. Synopsis: Things usually don’t “just work”. Mostly because things are complex. Technology doesn’t in

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Title: The Top UX Predictions for 2015 Context: Enough with looking back on the old year in design. More importantly, what does the future hold in store? Synopsis: Hindsight is 20/20. Conversely, we are all equally blind when it comes

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Title: Breaking up with the User in User Experience Strategy? Context: There are only two types of people who have “users” for clients; us, and drug dealers. Synopsis: Semantics can be a helluva thing. You design stuff, but do you

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Title: How Design And User Experience Translates To The Bottom Line Context: What have your UX designers done for you lately? How about made you a boatload of cash. Synopsis: User experience has traditionally been the underwear gnome of the

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Title: The Inverted Bike Shop: Collaborative building Context: “Umm, these things are supposed to be about UX. What’s up with the bike shop story?” Just read it and trust me. Synopsis: Customization is the new black. If black was a

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I'm Surrounded By IdiotsImage credit: PJD Hancock, “I'm Surrounded By Idiots”, May 17, 2009, Flickr

Title: Idiots, Drama Queens and Scammers: Improving Customer Service with UX Context: If making customers happy – truly happy – was everyone’s primary responsibility, everything else would just fall into place. Synopsis: We spend so much time designing and building

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