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Cataloging the art and science of user experience design
behavior
Rascist Snapchat filter

Title: Discrimination by Design Context: Design is pretty fly…if you’re a white guy. Synopsis: Women? People of color? Disabled? Poor? Sorry, I don’t seem to have a persona for any of you. But I’m sure you’ll all be fine with

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Conversational UI

Title: Die Dashboards Die! Why Conversations Will Reinvent Software Context: You can either show your customers a bunch of data or you can talk to them about what it means. Which do you think they would rather do? Synopsis: Big

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Title: Set It and Forget It: How Default Settings Rule the World Context: Don’t like your current user experience? You could change it. Or continue to suffer. Totally your call. Synopsis: Nobody changes their default settings. On anything. Ever. Software,

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Title: Unpleasant Design & Hostile Urban Architecture Context: When bad experience equals good design. Synopsis: Most design should be devoted to making people’s lives intentionally better. No, that’s not a misprint. I purposefully did not use the opening phrase “All

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Numbers interpretation

Title: The Psychology of Numbers in Design Context: Numbers, numbers everywhere, nor any data to drive behavior. Synopsis: Numbers are funny. Not “ha, ha” funny, but rather “huh, that’s strange” funny. Odd if you will. Even the even ones. Numbers

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Sunjects prior to material and experiential purchases

Title: Buy Experiences, Not Things Context: If money isn’t buying you happiness maybe you are spending it on the wrong types of things. Synopsis: Everyone knows that delicious feeling the day before you are about to take a week or

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Title: Fixing A Broken User Experience Context: If it ain’t broke, don’t fix it. But if it is broken, get up off your lazy ass and get to fixin! Synopsis: Fractured user experience. Mis-aligned product portfolio. Multiple visual languages and

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Title: What’s the waiter doing with the computer screen? Context: Knowing how you want users to behave and how users actually behave are rarely the same thing. Synopsis: This has to be one of the most interesting anecdotes about how

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I'm Surrounded By IdiotsImage credit: PJD Hancock, “I'm Surrounded By Idiots”, May 17, 2009, Flickr

Title: Idiots, Drama Queens and Scammers: Improving Customer Service with UX Context: If making customers happy – truly happy – was everyone’s primary responsibility, everything else would just fall into place. Synopsis: We spend so much time designing and building

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Title: Designing from the Inside-Out: Behaviour as the Engine of Product Design Context: What does your product look like? Just kidding, no one cares. How your product works is what matters. Synopsis: Nice presentation that asks designers to forget about

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Language is still one of the most emotive parts of user experience design. Use it wisely. via youtube.com

Title: Designing Great Experiences: The Gap Between Activities Context: One of my favorite design quotes from the Tao Teh Ching is: “Clay is molded into a vessel, but the usefulness of the vessel depends on the space where nothing exists.”

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Title: Have you ever tried to “change” your spouse? Context: I tried to change my spouse once but the resulting hospital stay was not worth it. Synopsis: We are in the behavior change business. People in the product building business

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Title: Design With Intent. How designers can influence behavior. Context: VP of frog design blogs and name drops regarding the future of user centered design. Synopsis: User centered design is so yesterday’s news. Today we are engaging in persuasion design,

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