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Cataloging the art and science of user experience design
process
The Growth of Experimentation chart

Title: The Surprising Power of Online Experiments Context: If at first your design doesn’t succeed, multivariate test it against a control option. Synopsis: We’ll never admit it in polite company, but the truth is that a fair amount of the

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See No Evil, Hear No Evil, Speak No EvilImage credit: Peter Miller, "See No Evil, Hear No Evil, Speak No Evil", November 3, 2013, Flickr

Title: Despicable Design – When “Going Evil” is the Perfect Technique Context: Anyone can try to design a better experience, but only a great design team can design a much, much worse one. Synopsis: So, you’ve managed to convince your

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Jared Spool: rabble rouser?

Title: Everyone is a designer. Get over it. Context: Controversial opinions being expressed on the internet?!?! What is this world coming to? Synopsis: Allow me to begin by nitpicking the very premise of this article, which is—dare I say—poorly designed.

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Dawn of mankind.

Title: The irreverent (and slightly bloody) history of UX design Context: The user experience of human development could use some process refinements. Synopsis: Humanity is a product. Leaving aside the divine nature of the “intelligent designer” argument (after all, would

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Change

Title: How IDEO Designers Persuade Companies to Accept Change Context: Having trouble designing for someone? Try designing with them instead. Synopsis: The job of a designer is hardly limited to the act of designing. Especially when working for — and

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3 performative rhizome lines . .Image credit: Jef Safi, "3 performative rhizome lines . .", February 3, 2008, Flickr

Title: Stop Trying To Be Creative Context: Creativity happens when you least expect it. Synopsis: Try as you might, creative inspiration just won’t come. But that’s most likely your problem right there: that little word “try”. You can’t force inspiration.

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Doodles

Title: The Cognitive Benefits of Doodling Context: If one must think, one should first doodle. Synopsis: The art of doodling is in fact exactly not at all that. It is not about aesthetics, or style, or museum quality renderings suitable

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Storytelling storyboard

Title: The hardest thing in UX design… Context: It gets easier. Or so I’ve been told. Synopsis: There are many difficult aspects to being a user experience designer: long hours, constant rework, uncertainty, but nothing is so hard, or dispiriting,

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How to be creative

Title: How To Be (And Stay) Creative Context: Creativity is a muscle that needs to be exercised or it atrophies from neglect. No one wants to be a 99 pound creative weakling. Synopsis: The world at large is largely arrayed

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The horizontal world of Agile

Title: Why Do Managers Hate Agile? Context: The question is no longer “should we go Agile?” but rather “when?” Synopsis: Business buzzword alert: AGILE! Yes, we’ve all heard it repeated ad nauseam. “We’re doing Agile” has to be one of

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Multivariate, or A/B testing, from the AirBnB website

Title: The tyranny of testing over design Context: Data doesn’t lie. But honesty is not a prerequisite of intelligence. Synopsis: Testing is good. But like anything else, too much of a good thing may not be so good. The law

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Dilbert Agile cartoon

Title: Doing UX in an Agile World: Case Study Findings Context: Agile: It’s not just about programming anymore. Now UX designers get to suffer as well. Synopsis: There is an apocryphal saying about democracy being the worst form of government

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Title: How Diagrams Solve Problems Context: Before you design, diagram. Your designs will be glad that you did. Synopsis: Faced with a design problem? Of course the first thing to do is jump in and start designing immediately. Then, when

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Title: “This Is How We Built It” Case Studies Context: If you do great work and don’t write a case study about it does your great work make a sound? Synopsis: We make stuff all the time. Then we move

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Title: Don’t Be Afraid of a Pencil. Context: Sketching isn’t something to be afraid of…Unless someone stabs you in the brain with a pencil. But that almost never happens. Synopsis: Yes you can sketch. Yes you. Stop looking behind you

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