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Cataloging the art and science of user experience design
communication
Chatbot fail

Title: Why chatbots fail Context: Chatbots are the new hotness. Or as a chatbot might say: “Can you rephrase that? I didn’t understand what you meant.” Synopsis: Everybody and their natural language processing framework wants to build a chatbot these

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How sketching can unlock big ideas.

Title: Google Ventures On How Sketching Can Unlock Big Ideas Context: Anyone can draw a conclusion, a bath, and yes, even a sketch. Google it if you don’t believe me. Synopsis: The hardest thing about ideas isn’t generating them, it’s

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Telephone dialpad

Title: Telephone Keypad Design Context: Why we dial the phone the way we do: user research. Synopsis: Did you ever stop to think about why the dialing buttons on your phone are arranged the way they are? Wait! Don’t leave

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Kid drawing a smiley face in the condensation on a window

Title: The New Voice of YOU: Communicating Through the Digital Interface Context: How to Win Friends and Influence People with people (not “user”)-centric UX. Synopsis: When you meet a new person and want that person to like you do you

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Title: Doodlers, unite! Context: It’s called visual and emotional thinking. Look into it. Or doodle it. Whichever. Synopsis: Of all the great and underrated things in life that have somehow been unfairly tagged as degenerative to the human condition (I’m

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Title: Hand-Sketching: Things You Didn’t Know Your Doodles Could Accomplish Context: Oftentimes, in order to draw a conclusion, one must first draw. Synopsis: There are an endless number of reasons to put down your mouse and pick up a pencil

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Title: Want to be a better storyteller? Learn from a comedian Context: Who has 2 thumbs and tells stories for a living? This guy. Except you should do that. With your own thumbs. And also substitute “girl” for “guy” if

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Title: Can’t Make The Meeting? Send Your Robot Instead Context: WANT!!!!! God as my witness, I’ll never go into the office again… Synopsis: “It’s the next best thing to being there.” That old chestnut may actually be about to come

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Title: Why It’s Important to Sketch Before You Wireframe Context: Sketch. Sketch. A thousand times; sketch. Synopsis: The human mind has had millennia to evolve into the wonderfully complex ideation machine that it currently is. And for the vast, vast

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Title: Why Doodling Is Important – “I Draw Pictures All Day” Context: The best way to think creatively is to act creatively. Synopsis: Remember back when you were a kid and a box of crayons was your best friend? Most

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Title: 5 Things Every Presenter Needs To Know About People Context: UX folks need to be able to communicate their ideas. Presenting is a part of communicating. Ergo, watch this. Synopsis: People make presenting a lot harder on themselves than

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My slide deck from The Dot Conf 2012 in Dublin (http://thedotconf.wordpress.com/) on why everyone wants—but may not have the balls to achieve—a great user experience for their products. via slideshare.net

Title: Story-centered design: hacking your brain to think like a user Context: Fix your design process. Or, stop designing screens and start designing stories. Synopsis: As a user experience designer you probably think about everything in discrete chunks of interactivity

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So I spent most of last week in Dublin where I was lucky enough to attend the Interaction Design Association’s Interaction12 conference. And oh was a good time had by all. I will spare you the nose rubbing details of

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Title: What we talk about when we talk about sketching. Context: We are visual thinkers yet tend to only communicate verbally. That’s just crazy talk. Synopsis: I know, I know; you can’t draw. Which is fine because we aren’t talking

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