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Cataloging the art and science of user experience design
January 2018
Net Promoter Score response rate: How do we know all non-respondents feel the same?

Title: Net Promoter Score Considered Harmful (and What UX Professionals Can Do About It) Context: There are two types of product designers in this world: those who don’t know what their NPS score is and those who don’t care what

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Death and rebirth of UX

Title: The State of UX in 2018 Context: Welcome to 2018! (A few weeks late. Sorry, 2017 had a harsh finish.) Synopsis: Welcome to a brand-new year in your career as a UX Designer. Or is that a UX Storyteller?

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